FREQUENTLY
ASKED
QUESTIONS
WHERE ARE YOU BASED?
I'M CURRENTLY BASED IN GOODMAYES - ESSEX AND CATERING TO THOSE ALL OVER LONDON AND ESSEX
CAN YOU DELIVER?
DELIVERIES ARE AVAILABLE PREDOMINATELY DURING THE WEEKENDS. LIMITED WEEK DAY DELIVERIES ARE DEPENDANT ON AVAILABILITY.
HOW MUCH ARE YOUR CAKES?
AS ALL CAKES ARE CUSTOM, PRICES VARY AND DEPEND ON YOUR PERSONAL REQUIREMENTS. FOR ALL QUOTES PLEASE SEND US AN ENQUIRY FORM VIA OUR CONTACT PAGE.
CAN YOU MAKE THIS CAKE?
I AM MORE THAN HAPPY TO RECREATE ONE OF OUR OWN CREATIONS AND CAN PERSONALISE DESIGNS TO SUIT YOUR SPECIAL OCCASION. YOU'RE ALSO MORE THAN WELCOME TO SEND OTHER PICTURES OF CAKES FOR ME TO USE AS INSPIRATION. I CANNOT HOWEVER COPY EXACT CAKES FROM OTHER CAKERS.
ARE YOUR CAKES SUITABLE FOR PEOPLE WITH ALLERGIES?
I CURRENTLY WORK FROM A KITCHEN THAT USES NUTS, SO TRACES MAY BE FOUND IN TREATS THAT MAY NOT CONTAIN IT. I CAN CATER TO VEGANS MAKING IT EGGLESS AND THOSE WITH A GLUTEN AND SOYA INTOLERANCE.
HOW DO I STORE MY CAKE?
CAKES THAT ARE NEEDED FOR THE FOLLOWING DAY ARE TO BE STORED IN THE FRIDGE OVERNIGHT AND BROUGHT OUT TO COME BACK TO ROOM TEMPERATURE A COUPLE HOURS BEFORE SERVING. DURING SUMMER, IT'S ADVISED TO ALLOW AN HOUR FOR THE CAKE TO COME DOWN TO ROOM TEMP, AND NOT TO BE LEFT IN A HOT ROOM TO AVOID MELTING.
HOW MUCH NOTICE DO YOU NEED FOR MY ORDER?
TYPICALLY I ADVISE 2/3 WEEKS NOTICE FOR ALL CUSTOM ORDERS. I DO ALSO ACCEPT SOME LAST MINUTE ORDERS WITH A WEEKS NOTICE, SUBJECT TO AVAILABILITY. NO ORDER IS CONFIRMED WITHOUT A NON-REFUNDABLE DEPOSIT.
DOES THE CAKE COME WITH A STAND?
NO. UNFORTUNATELY I DON'T OFFER ANY STANDS WITH CAKE ORDERS.
DESSERT TABLE PACKAGES ARE THE ONLY TIME STANDS ARE OFFERED AT AN EXTRA FEE.
HOW DO I PAY?
ONCE AN ORDER IS CONFIRMED, AN INVOICE WILL BE SENT TO YOU. DEPOSIT PAYMENTS CAN BE MADE VIA BANK TRANSFER OR PAYPAL. THE REMAINING BALANCE IS TO BE PAID ON THE DAY VIA TRANSFER, PAYPAL OR EXACT CASH.
I NEED TO CANCEL MY ORDER - CAN I GET MY DEPOSIT BACK?
UNFORTUNATELY ALL DEPOSITS ARE NON-REFUNDABLE. HOWEVER DEPENDING ON THE SITUATION I CAN OFFER TO CARRY ON A DEPOSIT FOR ANOTHER ORDER MADE FOR A LATER DATE.